Quality Defined

St Genève's Guarantees

As a leader in design, quality, and trust, St Genève guarantees all the products we manufacture. All St Genève products go through stringent quality testing, but if there is any defect in materials/workmanship  we will be happy to repair or replace the product providing the care instructions have been followed accordingly.

Please note that all guarantees are void if labels have been removed.


Bed Linens

St Genève bed linens are guaranteed for one year against any defect in materials and workmanship.



St Genève luxury pillows are guaranteed for five years against any defect in materials and workmanship. St Genève decorative pillow forms are guaranteed for two years against any defect in materials and workmanship. This is provided that the care instructions have been followed accordingly and a pillow protector has been used at all times. All fills are Zurguard finished to be Hypoallergenic for five years.



St Genève duvets are guaranteed for twenty years against any defect in materials and workmanship. Since our duvets are sewn using a sealed baffle box design, the filling is guaranteed to stay in place for the life of the duvet. The warmth of winter weight duvets are guaranteed for ten years. If your winter weight duvet is not warm enough, St Genève will add down at no charge.


Feather Mattress Tops

St Genève feather mattress tops are guaranteed for one year against any defect in materials and workmanship.



Loungewear is guaranteed for one year against any defect in materials and workmanship.


Table Linens

Table linens are guaranteed for one year against any defect in materials and workmanship.


Duvet Design

There are many different duvet designs on the market. A few are good, but most are not. Poor designs exist because they are inexpensive to sew. A few awful designs exist simply to be unique, as a marketing gimmick.

Good design has to ensure that the down filling can puff up, that the down stays on top of the sleeper, and that there are no thin cold spots. In order to achieve these characteristics, the following rules must be followed:



1. A duvet must never be sewn straight through, as this lets warmth escape. The duvet will be cold as it is nothing but thin spots. It must have inside fabric baffles to provide an even layer of down.




2. Baffles must be deep enough to allow the down to loft up fully. Often duvets are made with narrow baffles to make the duvet appear puffier due to thicker and thinner spots.



3. A duvet must be chambered, or the down will gradually drift into the corners, leaving the center empty and cold. The chambers must be sealed off from each other. Many box duvets are made with gaps in the walls. You can’t tell by looking at it, because the stitching itself is continuous, but the baffles have gaps. In the course of 2 or 3 years, most of the down will drift to the ends of the duvet.


4. Internal Seams: The duvet fabric should never be stitched straight through, but rather it should be internally tucked and sewn, with no stitches visible on the surface of the duvet. While this takes more fabric and labor, it is much stronger, and prevents any down leaking at the seams. You will always see the stitches on the edges of the duvet, where they should be very small and tight.


Sealed Baffle Box Design

After experimenting with many different styles over the years, we found that the best is this design that originated in Europe. There is no shifting of the down, and it can loft up completely due to the extra deep baffles. There is a fabric “valve” between each chamber that is opened by the filling tube when down is being blown in. When the tube is removed, the valve closes permanently, so that each chamber is individually sealed to prevent any shifting of the down filling. This is guaranteed for the life of the duvet. We sew the pattern of boxes so that they are not square, but rather a rectangle. This makes it very simple to determine which is the top and which are the sides of the duvet when changing the duvet cover and making the bed.



Pillow Design


Chambered Pillows

These are pillows that have sections that hold different kinds of fill in separate chambers. For example a middle chamber filled with a feather/down blend in the center of a pillow for support, with a chamber of down on top for softness (Please see Chateau Pillows).  As chambered pillows are difficult to clean, we recommend you use a good pillow protector at all times, and then the pillow should last for years.


Duvet and Pillow Filling

The most important aspect of quality in a duvet or pillow is the down filling. However, there is a lot of confusion about what down actually is. A water bird grows several distinct types of feathers.

Large Flight feathers are large straight flat feathers for flying. They can be quite long (6″, 8″, 12″ and more) and have a heavy quill, or centre shaft. They are found on the wing and tail.

Small Flight feathers are straight flat feathers also used for flying. They are found interlocked with the large flight feathers to form the flying surface of the wing. They can be quite small, and are also found on the wing and tail.

Body feathers are about 1″ to 2″ long, and are grown by the bird to protect the body and the underlying down. These feathers form an even layer over the entire body of the bird. Body feathers have a definite curve in the quill, which imparts a certain amount of spring. This makes these feathers suitable for featherbeds, feather pillows, and down blends.

Down is the soft underplumage that geese and ducks grow to keep them warm. Unlike a feather with its stiff quill shaft, a down cluster looks like a dandelion puff, and is very soft. Feathers are flat and two dimensional, and cannot trap air. Down is three dimensional, and can capture thousands of pockets of air, and it’s the air that does the insulating. The smaller and more numerous the air pockets can be made, the more efficient is the insulation, as convection currents that carry heat away are eliminated. Down can trap more air for its weight than any other material. Its millions of filaments interlock and overlap to form a layer of still air that keeps warmth in and cold out.


Duvet and Pillow Covering


So-Loft Cotton

We start with high quality long staple cotton. In Germany this cotton is spun into fine, yet very strong threads. These are woven with a distinctive weave pattern. The fabric is then sent through a special process that uses high pressure and very specific temperatures to achieve some unique properties.

The resulting fabric is incomparable for pillows:

  • Exquisitely soft to the touch
  • Completely down proof
  • Enhanced breathability
  • Completely machine washable
  • Long lasting
  • Dust mite proof
  • There are no coatings or chemical treatments used to make this fabric down proof and washable.
  • It is accomplished with mechanical and heat processes
  • 300 Thread Count



All our German made fabrics have achieved the Oeko-Tex designation. These fabrics have been rigorously tested to ensure that there are no harmful chemicals. The “International Association for Research & Testing in the Field of Textile Ecology” or Oeko-Tex for short, is an independent agency that has raised the environmental standards of member mills, and vastly improved the ecological standards of fabric. Fabrics approved by Oeko-Tex are the safest made anywhere in the world. You can find out more at www.oeko-tex.com.


Fabric Weaves

Fabric is woven from “Weft” yarns, which run sideways across the loom, and therefore across the fabric; and “Warp” yarns, which run along the length of the fabric.

In weaving, yarns are interlaced according to preset patterns, or weaves. The yarn count and number of warp and weft yarns to the square inch determine the closeness or looseness of a weave. Woven fabrics may also be varied by the proportion of warp yarns to weft yarns. The most basic weaves are plain, satin, and twill.



The plain weave is the simplest of all weaves, a simple over and under, alternating each thread, to make a “checkerboard” pattern. It is also the strongest of the basic weaves because the yarns are tightly interlaced. The advantage of this weave is that the very light cloths can be achieved, so it is suitable for making the very lightest down proof fabric for duvets. However, it is quite plain in appearance.




The surface of satin weave cloth is almost made up entirely of warp or filling floats*, since in the repeat of the weave each yarn of the one system passes or floats over (or under) all but one yarn of the opposite yarn system. While the highest thread counts are made with this weave, the resulting fabric weighs a little more than what can be achieved with plain weaves. It is very pleasing to the eye, and may have a simple, smooth lustrous appearance, or have patterns woven into it. Sateen is a particular style of satin weave.

*Simply put, the float is the portion of the yarn that you see, which extends over two or more threads.




The difference between satin and sateen is the fact that sateen floats are made up of weft yarns, rather than of warp yarns.




Denim is the best known twill. It is identified by the quite visible diagonal lines in the fabric, and is often a simple “over two, under one” weave. Heavier fabrics are made this way, and they are suitable for featherproof applications such as feather pillows and featherbeds.